Privacy Policy

Who we are

We are ARC Mediation, a dispute resolution practice based in Waterford, Ireland. Our website address is:

Our business activity is the provision of family, workplace and commercial mediation services.

The information provided in this privacy policy pertains solely to information collected via this website. Our Data Protection Policy for service users is agreed with clients prior to commencing mediation and therefore our basis for this processing is consent. Our Data Protection Policy provides for confidentiality between ARC and our clients as described in the Mediation Act 2017, and also describes under what circumstances disclosure of personal information may occur.

What personal data we collect and why we collect it

As defined in GDPR, personal information is

“any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

It is information that identifies you as an individual or relates to an identifiable individual.

The term “sensitive information”called in GDPR “special categories of personal data”,refers to information related to your physical or mental health, racial or ethnic origin, political opinions, religious or other beliefs, your sexual life, genetic data, biometric data (if used to identify an individual) or trade union membership.

What we collect

In general, the personal data we collect from you using this website is your contact information which you provide to us via our Contact Form. This information is collected to enable us to provide our services to you.

We ask clients to refrain from providing us with sensitive personal information via our Contact Form. We also request that you do not use our contact form to provide us with personal or sensitive personal information about another party without their permission.


This site has the capability to accept comments on our News Articles about our business. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: . After approval of your comment, your profile picture is visible to the public in the context of your comment.

However, please note that at the time of writing this policy (May 2018), comments on our news articles are disabled by default and any information in this Policy relating to Comments on news articles is provided in the event we enable such facility in future.

Contact forms

Contact and service enquiry information submitted via our Contact Form is sent to our email server and used for the specific purpose of responding to your query.  The contact information we collect may include:  title, name, postal and email address and phone/mobile number. We also request information about the nature of your dispute to identify which of our team is best-placed to respond to your query.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Direct Marketing

We don’t use contact information provided to us via this website for the purposes of direct marketing.

Fraud detection and prevention

We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.


To better understand how you interact with our website. We may use anonymised information about such interaction to enhance the user experience, and improve the functionality and quality of our online presence.

Who we share your data with

We are committed to protecting your privacy. We protect your information from unauthorised use or loss and, in general, will only provide your data to third parties with your consent.

We use a range of third parties to provide services – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling personal data and we aim that they do not compromise your personal data and information. We may share your personal data and information if we believe in good faith that such disclosure is authorised by law or is necessary to protect your personal safety. Such disclosure may include a cross-border transfer of personal data and information. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.

How long we retain your data

We will keep your personal data for as long as it is necessary to enable you to use our services, to provide our services to you, unless a longer retention period is required. This is to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.

If you leave a comment on this site, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you send us a service enquiry via our Contact Form, we retain electronic records of your contact information and query for a period of 4 years, or longer if required by law, to defend a legal claim against us or to recover outstanding fees. For security reasons, we routinely purge all such contact information from our website records and logs.

What rights you have over your data

If you have given your personal data and information to us, you have the right to ask us to advise you of the scope of information we process about you, the purpose and nature of the processing, and information on who we share it with.

  1. You can request to update or correct your personal information. We strive to retain only data that is accurate, complete and up to date.
  2. You can also request to delete your personal data at any time. However, we may need to retain certain information for legal or administrative purposes, such as record keeping or to detect fraudulent activities.
  3. You have the right to object to our business processing your data for our legitimate interests. However, this may lead to us being unable to provide our services. We will advise you if this is the case.

If you left a Comment on a news article or used the Contact Form, you can request to receive a record of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Right to Complain to the Data Protection Authority (DPA)

If you are unhappy with any data processing activity we have carried out, you have the right to complain to the Office of the Data Protection Commissioner.

Where we send your data

In relation to any data provided to us via this website:

  • Visitor comments may be checked through an automated spam detection service.
  • Service enquiries made using the Contact Form are emailed to an administrative staff member to enable us to respond promptly and accurately to your query.

Any other disclosure of your personal or sensitive personal information to a third party will be done in accordance with our Agreement To Mediate and our Data Protection Policies for service users.

Security of your Data

ARC uses reasonable physical, technical and administrative measures to safeguard personal information you provide through this site. Please be aware that no data transmission over the Internet can be guaranteed to be completely secure. As a result, we cannot guarantee or warrant the security of any information you transmit on or through this site and you do so at your own risk.

Our contact information

For purposes of EU data protection law, ARC Mediation, is the data controller of your personal information. If you have any questions or concerns, you may contact us at Alternately, you may write us at:

ARC Mediation, 9 Wallace House, Canada Street, Waterford.